Cool-Cat First Impression
The casino features a neat mobile friendly website with images of humanized wild cats as mascots. A chatbot for live support and a phone number are featured at the top of the site, showing the casino values good customer services.
Cool-Cat Casino is also unique in how it advertises its games. In addition to slider images at the top, clicking on ‘casino games’ takes you to pages where you can learn about each game. Click ‘blackjack’ under table games and Cool-Cat gives you an overview of the game, how it’s played and why you should play it.
Most casinos promote games without caring whether you know how to play them. CoolCat casino is different. It takes time to teach you about each of its games, allowing you to play in only those games you are interested in.
For a very long time, Cool-Cat was based and licensed in Costa Rica. After a series of ups and downs, the platform relocated to the Czech Republic. Since then, Cool-Cat has been accepting bitcoin for payments, it still does not accept players under the ages of 21 but allows US-based and Canadian players.
Cool-Cat Web Interface
The casino’s website is simple and neat by design. Only what’s absolutely necessary is featured on the website. However, there is a massive library of information related to games and how to best access CoolCat casino games.
Humanized imaginations of animated cats add some flavor to the somewhat dull website. An advert of the casino’s jackpot and previews of players who just won in the last 24 hours tempt you to create an account immediately.
What’s more, there are details of how to access Cool Cat casino games. First, you can download the casino either on your desktop or mobile device. If you don’t like that option, stay online and you get to play the casino’s game on instant play.
The bottom section of the casino lists down banking options, terms and conditions, privacy policies and other rules.
Cool Cat Games
CoolCat only offers games by RTG, a popular software provider. Founded in 1998, RTG is one of the oldest providers in the online casino business. The company is internationally acknowledged for offering games in the US. Most game suppliers are restricted from operating in the US, which is why Cool-Cat has such a big penetration in the North American market.
The casino features 97 slots, 18 video poker games, and 18 table games. There are also 10 jackpot games. All these games are available if you download the casino’s software program. Some games are unavailable when accessing Cool-Cat on the web.
Popular slots to look forward to on Cool-Cat include:
- Ancient Gods and
- Eagle Shadow Fist
Each of the slots above comes with special deposit bonus offers. The Zombie game, for example, has an offer of 55 free spins. Stardust comes with 30 free spins while Ancient Gods feature an opt-in bonus of 35 free spins. Eagle Shadow Fist is a new jackpot game.
Table game fans will cherish Blackjack 21, Tri Card Poker, Perfect Pairs, Pai Gow Poker, and more games. As mentioned earlier in this CoolCat casino review, each game is accompanied with descriptions. Take that opportunity to learn more about these games and hone your skills.
CoolCat also features what it calls “specialty games.” They’re essentially normal table games like Keno, roulette, Baccarat and scratch cards. CoolCat explains its reason for branding the games that way due to the fact that they’re played by people with “refined” tastes in online casinos.
Unfortunately, live dealers are not included in the casino’s game library. On the bright side, you can find almost every other type of game on the platform.
What is a good online casino bonus for you? €100? €200? 100 free spins? Cool-Cat casino, which launched way back in 2002, has been offering customized bonuses for the longest time ever. Choose a 320% bonus on your favorite game or a 250% offer for all games.
The official casino bonus is a 330% bonus for slots and Keno alone. The bonus is offered to players that deposit $50 or more and comes with a 5x wagering requirement. As aforementioned, you can waver the official bonus for a 350% welcome bonus you could use in any game. The bonus attracts a 15x wagering requirement.
Returning customers can claim a 300% bonus for slots and keno or a 350% bonus offer with no maximum cash out. Most bonuses on Cool Cat have no maximum cash out and have wagering requirements of 20 times or fewer.
CoolCat also gives you free spins for specific games. You’ll need CoolCat casino codes to claim every bonus on the platform. Luckily, all codes are available on the casino’s website and on review websites and forums.
CoolCat Customer Support
CoolCat’s customer support contact methods are displayed at the top of its website. Give them a call or initialize the live chatbot for immediate communication. Either way, the casino’s staff will respond to your queries.
According to CoolCat reviews, the casino isn’t particularly fast at responding. Emails take about two days before you get a reply. However, live communication is available every day. Games run smoothly on the platform and technical support is offered promptly when there’s a problem.
In the past, CoolCat was notorious for delaying withdrawals. That is still a problem to date. The casino’s 10-15 days’ pending time is way too long to bear with. Worse, it takes another 7-10 days to receive money on e-wallets. Cheques take 21-28 days while banks transfer payments are processed within 15 days.
If you’re willing to wait up the long period time, there’s some good news. Second and consecutive withdrawals are processed faster. The first withdrawal takes long because you must go through a verification process.
Pros of Cool Cat Casino
- Allows US and Canadian players
- Pays out using Cheques
- Lots of bonuses and low wagering requirements
- Educative information about each game
- 24/7 support using US-based phone contact
- CoolCat casino apps available for both mobile and desktop
Cons of Cool Cat Casino
- Long withdrawal times
- Only supports games by one provider
CoolCat is an established online casino that has been in business for more than 15 years. Since inception, the casino has been working with one game supplier: RTG. There are more than 240 games on CoolCat from the same supplier.
There are 97 slots, 18 table games and dozens of scratch cards in total. You can access CoolCat on a program you can download on your devices or play its games online. CoolCat knows how to treat players with bonuses and their wagering requirements are lucratively low.
Like many casinos, CoolCat is constantly trying to improve its services. This is evident from the ever available customer services and efforts to resolve problems with players faster than ever before. Overall, CoolCat deserves a chance from everyone looking for a casino that accepts US or Canadian players.